Become a Stockist

CRAFTEX Stockist Information and Terms & Conditions

1. GENERAL
1.1 All designs are protected by international rights of copyright. Any use of copyrighted material without prior notice and agreement from CRAFTEX will be considered a breach of copyright and legal action will be taken.
1.2 You will not, without our prior written consent, allow any of our logos or trademarks or other words or marks applied to CRAFTEX products to be obliterated, covered, obscured or omitted or to add any additional words or marks.
1.3 No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights and remedies unless such waiver is confirmed in writing.
1.4 We ask that our stockists do not include CRAFTEX in their Google Adwords without permission.
1.5 Any breaches of the terms and conditions of this contract may lead to legal action being taken.

2. ORDERS
2.1 Minimum Order Quantities
2.1a First Order
All first time stockist are set up on a pro-forma account basis.
Initial Minimum Order: R3000 - 14800 based on the initiation Package
Packages are priced as follows:
CRAFTEX Waterslide Transfers Package: R3000
CRAFTEX Embellishments Package: R4150
CRAFTEX Stencils Package: R4800
CRAFTEX Chalk Paint Package: R6500
CRAFTEX Chalk Paint & Stencils Package: R11300
CRAFTEX Chalk Paint, Stencils & Embellishments Package: R14800
International – case by case
2.1b First Order Shipping will be paid for by stockist if using our couriers.
2.1c Reorders
2.1d A minimum order of R1200 per month after discount is required to keep Stockist status.
2.1e Shipping will be paid for by stockist if using our couriers.
2.1f Stockist must maintain minimum levels of stock at all times.
2.2 Allow a minimum of four weeks from confirmation of order for delivery to SA stockists, case by case basis for international shipping.
2.3 When placing orders please order from the website or email at info@craftexwarehouse.com with the subject line stating stockist name, date, and the words ‘STOCK ORDER’.
2.4 Payment will need to be done via online card transactions or EFT before the order will be processed.
2.5 Once you have received a confirmation of order you should check and confirm that all of the details are correct within 3 days of the date of receipt.
2.5a If you do not confirm within that time period the order will be cancelled from our system.
2.5b Payment for an order will be considered as confirmation of the order and that the details are correct.
2.5c Once confirmation has been received by us this order cannot be cancelled.

3. DELIVERY
3.1 Shipping will be paid for by stockist if using our couriers or when chosen Stockist can arrange their own shipping.
3.1 International customers must take full responsibility for arranging their own shipping as well as Import/Export duties.
3.2 Goods will be delivered to the address nominated by you at the time of applying.
3.3 For orders dispatched, please allow for 3-5 days delivery within SA and 8-10 days for international delivery.

4. RETURNS
It is unusual for our products to have faults due to the high quality craftsmanship, however, should any item be returned to you due to a production fault, within 3 months of sale, we will do our best to repair or replace the item. This policy does not cover any damage caused by the customer due to negligence or stress on the item concerned. In the case of damage caused by the customer please refer them to our repairs service. Not all items are subject to return and may be rejected unless due to manufacturing error.

5. PAYMENT
5.1 For Credit customers a standard 30-day payment schedule applies for date of invoice (Credit accounts available subject to references)
5.2 For pro-forma accounts payment is due pre-delivery on website or EFT.
5.3 An invoice will be issued to you upon dispatch of the Goods.
5.4 Any variations on our payment terms will be stated on individual invoices and agreed prior to order fulfilment.
5.5 In the event of a query or dispute with an invoice, you must notify us of your query or the nature of your dispute within 3 days of the date on the invoice. Failure to notify within this time will mean that you are deemed to have accepted the invoice in full and the full amount is due and payable.
5.6 Failure to pay on time will result in late payment charges. We reserve the right to add interest at the current legal rate to all our invoices that are not paid within 30 days (or within an alternative timescale agreed prior to order confirmation).
5.7 Failure to pay may result in CRAFTEX taking further action which includes but is not limited to: further charges or details being passed to debt collection agencies.
5.8 We reserve the right to charge an administration fee for any late payment notices which we send to you in the event of your late payment. We also reserve the right to cancel any discount that we may have offered to you, to alter your payment terms and/or to suspend or cancel future deliveries in the case of late payment.
5.9 Payments should be made by BACs. to the account as detailed on our invoice.

6. CANCELLATION
6.1 We reserve the right to cancel or suspend your order at any time if you become bankrupt or insolvent, enter into any arrangement with your creditors, or being a company, go into liquidation or are wound-up, or being a partnership, are dissolved or if, in our reasonable opinion, one of the aforementioned events is likely to occur. You must notify us in writing immediately if any one of the aforementioned events occurs.
6.2 In such cases you shall become liable to pay the total value of the Order if the product has been dispatched or a restocking charge of 5% of the order value.
6.3 If we feel that our reputation and company standards are being damaged while continuing a business relationship, we also reserve the right to terminate our relationship with 30 days’ notice.
6.4 If at any moment the Stockist wants to cancel or suspend their stockist status, they will be required to give one month’s written notice and will not receive any refunds for the Stockist Fee or any products they have bought.
6.5 When canceling within 6 months of signing up a fee based on the package chosen will be charged to you in breach of the contract's terms & conditions.
The fees that will be charged on cancelation will be as follows:
6.5a CRAFTEX Waterslide Transfers Package: R1150
6.5b CRAFTEX Embellishments Package: R1050
6.5c CRAFTEX Stencils Package: R1200
6.5d CRAFTEX Chalk Paint Package: R2250
6.5e CRAFTEX Chalk Paint & Stencils Package: R3450
6.5f CRAFTEX Chalk Paint, Stencils & Embellishments Package: R4250
6.6 When canceling after the 6 months period the cancelation fee will be capped at R1000.
6.7 When cancelation is due to closure or liquidation the fee will be R0 if sufficient proof of the closure is provided.

7. RRP AND DISCOUNTS
7.1 Wholesale and recommended retail prices may fluctuate due to market forces and we reserve the right to alter them periodically.
7.2 Discounts cannot be applied to CRAFTEX products without our prior written consent.
7.3 Mark-up on products are the responsibility of the Stockist, however it is recommended not to price products more than 5-10% of our retail price.
7.4 Some products may be price-locked and may not be sold for higher than the recommended retail price.
7.4a Stockist are not allowed to add any mark-up to CRAFTEX chalk paint but will still receive the 25-30% discount

8. OUR COMMITMENT
8.1 You must notify us immediately if you find any of our products supplied to be defective in any way (which must be no later than 24 hours of receipt of the Order) and allow us an opportunity to investigate.
8.2 Where we have agreed that the Goods are defective then we will supply suitable replacement goods free of charge and arrange for the return of defective products.

9. SELLING
9.1 The Client, you, is permitted to resell the goods to consumers only at specified locations or store branded websites. Any changes to such locations will require our prior written consent.
9.2 Stockist are allowed to sell certain products with a 20-30% mark-up from CRAFTEX Stockist selling price.
9.3 Stockist are not allowed to add any mark-up to CRAFTEX chalk paint but will still receive the 25-30% discount
9.4 Mark-up on products are the responsibility of the Stockist, however it is recommended not to price products more than 5-10% of our retail price.

10. THIRD PARTY STOCKISTS/MARKETPLACES
10.1 CRAFTEX reserves the right to protect its brand and determine where CRAFTEX products are sold. CRAFTEX MUST be notified prior to products being advertised through/on third party stockists and marketplaces such as eBay, Amazon, Instagram, Facebook etc and we reserve the right to block any of our products from being advertised on such sites. Failure to notify CRAFTEX and obtain prior agreement will result in sanctions placed on product availability, future order cancellation and/or further legal action being taken to have these items removed from third party sellers/marketplaces.
10.2 You agree that CRAFTEX products will be sold by you direct to consumers and not in bulk to entities for the purposes of reselling.
10.3 Where we have reasonable grounds to believe that you have acted in breach of these Terms and Conditions we may forthwith withdraw our permission for you to sell CRAFTEX products and you will no longer be entitled to sell our products and to use our logo.

11. ADVERTISING
11.1 CRAFTEX is the owner of all Intellectual Property Rights in the mark “CRAFTEX / CRAFTEXSA / CRAFTEX Warehouse”. You hereby acknowledge such ownership rights and agree that you have no right or claim to the mark. You acknowledge that CRAFTEX places significant value on the Intellectual Property Rights in the “CRAFTEX” mark and hereby undertakes that it shall not at any time use the “CRAFTEX” mark or any derivation of the same other than as expressly agreed with CRAFTEX and in accordance with these terms and conditions. You agree not to use any trademarks, names or logos which are the same or confusingly similar to or infringe the “CRAFTEX” mark. You must promptly notify us in writing of any breach of this clause.
11.2 All advertising of CRAFTEX products requires the prior written consent of CRAFTEX. The retailer/stockist is hereby granted a non-exclusive, revocable, royalty free licence to use the mark “CRAFTEX” on advertisements which have been approved by us only for the duration of the particular advertising campaign.

12. LIMITATION OF LIABILITY
12.1 We shall not be held liable for any failure or delay in delivering the Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as act of God or those of a third party.
12.2 We shall not be held liable for third party misrepresentations of CRAFTEX products or third party fraudulent misrepresentations.
12.3 Should either party decide that a business relationship can no longer be amicable and no reasonable compromise can be reached, termination of a business relationship will require a 30 day notice period in writing and the client shall be liable for any orders or outstanding payments due within that notice period.